SERVICE LEVEL AGREEMENT

EXPERT SERVICE & SUPPORT FOR A SMALL MONTHLY FEE

Extended Warranty

Under the SLA we extended the manufacturer warranty of your PBX equipment from 1 year off site to 3 years on site

Security Updates

Protect your IP-PBX and network from the real threats of Toll Fraud, receive active security updates as they are released

Software Upgrades

Get the latest phone system features, performance improvements and increased stability as new versions of the software are released

Dedicated Technicians

Get access to experienced trained technicians that will bend over backwards to keep your business connected It may sound bizarre in the PBX industry to say this but the fact is that we want a relationship with our clients. The fact is your business’s continuity depends more and more on the uptime of your telephony systems and internet and even more importantly on the calibre of people you have access to in order to be able to assist you when things go wrong. Do things go wrong with us? Yes, for sure. As with any provider of telecommunications services we deal with high technology products, interconnecting networks and human beings. Our job is to keep you online and provide you with the best service level possible. Maximizing your pleasure and minimizing your pain.

PHONE SYSTEM SLA

R30/mo per extension

Month to Month

Unlimited Telephonic Support

Unlimited Remote Support

Extended 3 Year Warranty

Security Updates

Software Upgrades

1 Call Out Free Per Quarter

R249PER MONTH

CONNECTIVITY SLA

R49/mo per extension

Month to Month

Unlimited Telephonic Support

Unlimited Remote Support

Extended 3 Year Warranty

Security Updates

Software Upgrades

1 Call Out Free Per Quarter

R299PER MONTH

LOCAL AREA NETWORK

*call for quote over 50 users

Month to Month

Unlimited Telephonic Support

Unlimited Remote Support

Extended 3 Year Warranty

Security Updates

Software Upgrades

1 Call Out Free Per Quarter

R849PER MONTH

Our Experience, Skills & Expertise.

NETWORK UP TIME
BUSINESS ISSUES RESOLVED
SATISFACTION RATINGS
SERVICE OFFERINGS